Contact

Choose the topic that matches your question below so your message goes to the right mailbox. For an organization DPA or BAA review you can also use the DPA request or BAA request page.

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Get in touch

This form is for parents and other grown-ups.

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Please do not include a child's name, contact details, health information, school, or any other detail that could identify a child.

No guaranteed response time during the beta — support@luminaraadventure.app

Support

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Browse focused guides for pairing, data export and deletion, accessibility, and care-team availability.

Caregiver mode in Luminara

Pairing, caregiver tools, and account settings

Child app issues

Gameplay, audio, accessibility

Care-team availability

Questions about care-team availability and organizations

Account and privacy

Data export, deletion, consent revocation

Support library

Step-by-step help articles you can link to and share.

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Frequently asked questions