Getting started
Pair a child device with the caregiver app
A gentle checklist for household setup: the grown-up shows a pair code and QR code, and the child device scans or types it.
Read articleSupport & knowledge base
Practical help for the moments that matter
Short, linkable guides for pairing a device, handling privacy requests, current release availability, and access options where supported.
- Privacy & data rights
Export data or request household deletion
Understand the two privacy paths without putting account credentials into a support article.
Read article - Care-team availability
Care-team and organization availability
The current beta does not include clinician or organization portals.
Read article - Accessibility
Set up accessible play
Start with reduced motion, captions, switch or scan access, and the language settings that fit your household.
Read article - Account & subscription
Accounts, purchases, and the beta
What an account covers in the current beta, and what to do about plans, trials, and refunds.
Read article - Parental controls
Remote prompts and bedtime from the grown-up view
Pause, resume, invite to Sanctuary, or wind down a session from the caregiver app, and what is not available yet.
Read article - Troubleshooting
When something is not working
First checks for pairing, connection, sound, and notification problems, and what to include when you contact support.
Read article - Status & incidents
Service status and incidents
There is no public status page yet. Here is where to get help if the app or this site is not working.
Read article
Still need a hand?
Tell us what happened and the support team will help you find the next calm step.