Request account deletion
Use this form to erase your entire household account, including the child profiles it holds, under GDPR Art. 17. This form does not erase a single child profile on its own. You do not need the mobile app. Erasing here removes the account from our servers only: copies kept in the app on the phones and tablets your family uses stay on each device until you remove the app or clear its data. Enter your caregiver email and password and this page signs you in and erases the account.
Signed up with Google, Apple or an email sign-in link, so you have no password? Email privacy@luminaraadventure.app from your account email with the subject “Data deletion”, and we will verify your identity and erase the account.
Lost access to your account? Email support@luminaraadventure.app with subject “Data deletion — lost access” and we will verify identity out-of-band.
Some audit-log classes follow immutable retention schedules and are not erased with the account. See the privacy policy retention section.