Practical help for the moments that matter
Account & subscription

Accounts, purchases, and the beta

What an account covers in the current beta, and what to do about plans, trials, and refunds.

  1. What the beta includes

    The current beta uses a caregiver account created in the Luminara Adventure app for your household. Child profiles live under that account. The beta is the first world and its included games only.

  2. Plans, trials, and refunds

    No purchases are available during the beta, so there is no subscription to start, renew, or cancel, no trial period to manage, and no refund to request. Store listings are not live, and organization plans are not offered in the current release.

  3. Changing or closing an account

    The public deletion page is the web destination for household erasure. If you have lost access to your account, email support and we will verify identity out-of-band. Never send a password or a child name by email.

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