Practical help for the moments that matter
Troubleshooting

When something is not working

First checks for pairing, connection, sound, and notification problems, and what to include when you contact support.

  1. Pairing and connection

    Follow the pairing guide first: keep both pairing screens open and check that the code has not expired. Remote prompts and data export may need an internet connection, so check that each device is online and try again.

  2. Sound and notifications

    Check the device volume and silent mode, then the operating-system sound and notification settings for the Luminara Adventure app. If a sound or caption is still missing, tell us which screen it was on.

  3. Contacting support

    Include the device model, the app version, and roughly when the problem happened. Please do not include a password, a child name, or other identifying detail.

Related links

Tell us what happened and the support team will help you find the next calm step.

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